This qualification is aimed at individuals that work in Customer Service roles such as Customer Service Advisor, Receptionist, Call Centre Advisor, Help Desk Operative or any role that deals with customers / clients on a day to day basis.
You will develop and demonstrate the principles and practices of delivering customer service and understand the different types of customers, their needs, wants and expectations. Also you will work on a range of technical skills, including communicating with customers using appropriate communication channels, resolving customer problems and complaints, building relationships with customers and promoting additional products / services.
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